TERMS & CONDITIONS

Confirmation:

The booking is considered to be confirmed at the time of payment.

Payment methods:

We accept all major credit cards and Paypal.

Upon booking with us, we’ll send you instructions for uploading your tracks.

Cancellations:

Any confirmed booking which is cancelled will incur a 50% cancellation fee.

However, if we have already worked on your project past our cancellation fee, we will refund your money in full for any step that you didn't approve.

Refund Policy:

Unless there is a technical fault with the mixes provided to you, we do not offer refunds.

Should a technical fault occur, we will endeavour to correct the error in the first instance.

Tracks upload:

After your booking is confirmed, you will receive an email with further instructions on this. However, you would need to make sure your files are in WAV format.

Please ensure your files are in the correct format and labelled before uploading.

Session Attendance:

All online mixes will be unattended by the client or representative of a client.

Turnaround time:

In some very rare cases, we reserve the right to extend our turnaround time. In such case, you'll be notified in writing.

Revisions:

All revisions should be submitted for review in reasonable time, preferably the same day as the mix is sent by the engineer. This ensures your mix can be revised immediately without the need for session recall at a later date, which may sonically vary if a large amount of analogue equipment is being used. If revisions are not requested within 72hs, a charge of £25 would be incurred.

Alternate mix versions will be treated as additional revisions and billed at an hourly rate.

Alternative mix versions include anything which is not specified when booking (such as radio edit, censored mix, TV mix etc.). List non-exhaustive.

Archiving:

We archive your material (stereo mixes and masters only) for up to three months free of charge. We recommend you make multiple copies of your work in an effort to keep it safe.

If you wished to keep storing your material with us, we offer a storage plan.

Damage or Loss:

In the case of an external fault with the cloud in which your material might be stored we do not take responsibility for losses nor damages to your files.

Service:

Zimrath Studios reserves the right to refuse service and refund your booking if we deem the files submitted to be inappropriate for mix. Reasons for refusal could include, but are not limited to: audio quality, inappropriate content or incorrect submission. We may also opt to decline service if issues with behaviour become a concern, in these instances bookings may not be refunded.

Client requirements:

Our online mix service is designed to help and support the independent music community, allowing unsigned artists to access professional mix engineers at a special rate. For this reason, the service is not suitable for artists with a recording contract.

Your Warranty to Us:

Customer is the rightful owner of the Master Recording and/or Composition and all elements contained therein and warrants that it does not violate any law or infringe upon or violate the rights, including without limitation all copyright rights, of any individual or entity. If Customer is not the rightful owner then they warrant to ZIMRATH STUDIOS that they have the necessary and required permission/license from the rightful owner to re-record, edit and/or modify the Master Recording and/or Composition. Customer agrees to indemnify ZIMRATH STUDIOS its agents or assignees and hold them free and harmless from and against any and all claims, liabilities, costs, losses, damages or expenses, including but not limited to, reasonable attorney fees and court costs, arising out of any failure or breach by Customer with respect to its warranties as set forth in this Agreement.

These terms of service should be viewed as a guide and non-exhaustive. We reserve the right to use our discretion to best deliver this service or to terminate an agreement should we deemed it appropriate.